Training

The primary focus of the training is passenger safety, including aircraft’s safety equipment and emergency procedures, security and first aid.

Training also involves a series of written and practical tests on specific areas such as:

• customs and immigration regulations;
• passenger care and customer relations;
• assertiveness;
• food preparation and service;
• product knowledge;
• galley management;
• currency exchange;
• cultural awareness;
• personal grooming.

Following the basic training, the first three to six months are usually spent in a probationary period and are viewed as a continuation of the initial training, during which performance is monitored by trainers or senior crew. At the end of the probationary period, assuming all goes well, new recruits become full members of the cabin crew team.